Placing Orders
You may place an order through the shopping cart on this web site or by calling us a 1-800-722-8040. We recommend signing in as a guest, if you have any difficulty with the password feature. You may also order by fax. Please refer to Contact Information for details. All orders will be filled specifically as ordered, charged current prices, and must have product numbers, as well as, descriptions to ensure proper order fulfillment. We recommend that you call in your order, when you have product questions, shipping questions or any other matters that require clarification.
While we try to keep our site correct and up-to-date, errors sometimes occur outside of our direct control. We do reserve the right to refuse or cancel any order that does not reflect correct information or pricing. For any specific questions, please call us weekdays at 724-662-0808.
| Payments |  PayPal |
If ordering on this shopping cart or by e-mail, telephone or fax, all shipments must be paid at the time of purchase with credit card (VISA, MASTER CARD, AMERICAN EXPRESS or DISCOVER), PayPal or with prior-established credit. DO NOT SEND YOUR CREDIT CARD NUMBER TO US VIA EMAIL. Call, fax or mail it to us separately, if you need to. Be sure to include your expiration date and security code from the card. We do not retain any credit card information in digital form (on a computer).
PayPal – You will see the PayPal button on shopping cart checkout. Please be sure that the shipping address you enter is your confirmed PayPal address. Also, it is important that we have a telephone number in case we need to contact you regarding your order.
Orders which you mail in may be paid by credit card, money order or check. Please keep in mind that we cannot hold merchandise, while awaiting delayed money order or check payment. (For example: If you need a shoe which happens to be the last one in stock of that size, it may be sold by the time we receive your money order or clear your check. In that case, we will refund your payment for the unavailable merchandise.) All payments must be made in U.S. funds, drawn on a U.S. bank.
Shipments against open accounts are subject to the terms and conditions stated in our complete credit policy. Call 724-662-0808 for quantity pricing information.
Please note: We establish contracts with all dealers and wholesale purchasers. Before you place your first order, a contract will need to be reviewed and returned to us. Please call for details.
Shipping for online orders is usually calculated automatically and charged through the shopping cart procedure. If for some reason, the UPS computer, with which our shopping cart interfaces, does not generate a shipping amount, you will need to contact us. All orders incur shipping charges. If we receive an order through the system not containing a proper shipping charge, we will need to contact you. That may delay your order. We generally ship by UPS unless we receive specific shipping instructions otherwise. All merchandise is subject to a shipping charge F.O.B. Mercer, PA. Please give us your complete street address. UPS will not deliver to a P.O. Box.
Telephone, fax or e-mail orders: You can call us toll free for an up-to-the-minute shipping quote.
We will be pleased to estimate a merchandise UPS arrival time. If you do not regularly receive packages from UPS, please let your local delivery person know to expect a package. Also let them know where to leave a package, if you are not home at time of delivery. If a few extra days have passed and the merchandise is not received, please contact us so we can trace your shipment. UPS is also offering a free service. If you provide us with your email address, UPS will send you an email when they pick up your package. They will provide you with an estimated arrival time and a tracking number so that you can track your package. We do not use your email address for any other purpose or give it to anyone but UPS or USPS, except in regard to your received order. UPS also indicates that they do not disclose email addresses.
International Shipping – Please refer to International shipping information on the Main Shipping Page.
To cancel your order, once placed, you need to call and speak with a Customer Service Representative. Email notification is not sufficient. If your order has been processed, there is a $25.00 restocking fee to cancel an order and/or a $15.00 fee to change an order.
All orders are doubly checked and carefully packed. If damage or shortage occurs, report immediately to the carrier for inspection as our liability ceases upon delivery to the carrier. If you wish to return applicable merchandise within 30 days, call for an authorization number. Not all merchandise may be exchanged or returned. For example, shoes with regular taps installed usually may not be exchanged or returned. Be sure to check on the specific item, if exchange or return options are important to you. Call us, when you are not sure. Please pack merchandise to be returned in the original packaging with your return address and instructions for replacement or refund. You must call for a return authorization number. Merchandise returned may be eligible for a refund. No refund on shipping charges unless merchandise is deemed defective by the manufacturer. Send to:
Stevens Clogging Supplies, Inc.
49 Franklin Rd.
Mercer, PA 16137
USA
Website and Pricing
This website relies on technologies of the internet, our host server, and United Parcel Service (UPS). While we have tried to be diligent in presenting information clearly and correctly, errors may arise. Please do not hesitate to call us at our contact numbers with any questions you may have. We do reserve the right to void any transaction, in which the prices or other terms appear incorrectly on the site or are calculated erroneously through the technologies on which the site relies. Any or all pricing may change at any time and without notice. Thank you.